Every field service organization has their own struggles in their day to day lives. It’s a challenging industry to work in, regardless if you’re talking HVAC repair, industrial equipment maintenance, or recurring maintenance of a facility. It’s a growing, complex and competitive industry to be in right now, but you may take some solace in knowing that every field service organization shares similar struggles. Not the exact same, but your peers are very understanding that there are types of challenges every organization must face in the field service space.
The interesting part about most of the challenges is that they are interconnected. You solve one, you help solve another, while at the same time, one struggle can lead to many others. To blanket all the struggles a field service organization may face, many are turning to field service management software to try and find a fix for these lingering struggles, and start a chain of repairing any damage done to the business.
Struggle: Optimizing Efficiency
Probably the largest struggle of any field service organization is optimizing efficiency and making their technicians more productive. You will see this struggle pop up in every other struggle, and is generally the key to running a success service delivery business or not. We’re talking everything from the better handling of technician’s schedules, to recurring contracts, properly planning for installation projects, having inventory levels readily available, having the ability to speed up invoice production, and well every aspect of the organization.