Uber turned the service world on its head, setting a whole new standard for day of service communications. It was the frictionless, transparent and punctual service which we ultimately all bought into.
The uberization of services is all about addressing a consumer market that has been characterized by unpredictable customer experience. Service expectations, especially around visibility and communication on the day of service, are fast becoming table stakes in B2C, and soon enough B2B.
There are clear returns on investment for businesses adopting an Uber-like communications model. Localz solutions empower service providers to easily keep customers up-to-date through automated text communications triggered by location and job progress; providing an ‘uberized’ level of service.