Magazine Article | December 30, 2010

The Payback Of Field Service Automation

Source: Astea International

By Sarah Howland, Field Technologies magazine

When evaluating mobile technologies, it is easy to become wrapped up in the “cool” and “shiny” of the available options. Doing so, however, can lead to a detrimental mistake — choosing a technology based on its cool factor rather than its ability to address your business objectives. To bulletproof your technology selection, you must fully understand the business pain points the technology should address, outline your goals for making an investment, and identify the must-have features necessary to achieve your outcomes. Then, stick to this data like the golden rule. If a solution doesn’t meet your needs, move on — no matter how cool it may be. TDIndustries spent ample time identifying its business needs and outlining necessary features of a solution before making its technology investment. This process led the company to a solution tailored to meet its specific needs that is paying off exponentially.

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