The Operations Guide To Connected Devices

3 Strategies for Forging a More Unified Field Service Infrastructure

How you can enact real change with technology adoption, customer satisfaction, and pioneer a more proactive maintenance model.

Connected devices are becoming more common within modern service environments. However, their potential for data creation, distribution, and applications is not being leveraged to its full potential across the market.

Internet of Things (IoT) adoption is growing, where recent data from Gartner suggests it is among the top strategic technology trends for 2020. IoT in feld service creates new opportunities to boost team productivity and drive customer satisfaction. “With this data, organizations can anticipate vulnerabilities, sometimes providing service before parts break down, heading of costlier or even catastrophic failures,” Forbes reports. “There’s less time wasted all around, as service providers with a 24/7 view of equipment data can more efciently plan, schedule, and complete on-site service, keeping businesses up and running.”

But field service teams aren’t getting the most from their data without the means of appropriately structuring it, storing, and responding to it. The real-time responses customers increasingly demand are predicated on teams’ abilities to draw insights from data and coordinate a multi-faceted response