Article | November 21, 2022

The Next Normal: How Can Service Orgs Succeed In A Time Of Inflation, Labor Shortages, And A Workforce Skills Gap?

Source: Aquant
GettyImages-1400190681 - Aquant New Normal

Service organizations have been battling constant change. COVID-19 continues to impact everything from supply chains to labor, and now the industry is contending with another challenge: economic uncertainty.

Aquant’s 2023 Service Intelligence Benchmark Report analyzed how factors like inflation, a labor shortage, and a knowledge gap are impacting the service industry.

Take a look at this year’s data and highlights to learn more. 

Our analysis encompasses data from:

  • 113 organizations, including service divisions within OEMs and third-party service organizations across manufacturing, medical devices, capital equipment, HVAC, commercial appliances, and more

  • More than 16.2 million work orders
  • Nearly 125,000 technicians
  • Over $8.1 billion total in service costs
  • An average of 3.8 years of service data per company


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