Service organizations have been battling constant change. COVID-19 continues to impact everything from supply chains to labor, and now the industry is contending with another challenge: economic uncertainty.
Aquant’s 2023 Service Intelligence Benchmark Report analyzed how factors like inflation, a labor shortage, and a knowledge gap are impacting the service industry.
Take a look at this year’s data and highlights to learn more.
Our analysis encompasses data from:
113 organizations, including service divisions within OEMs and third-party service organizations across manufacturing, medical devices, capital equipment, HVAC, commercial appliances, and more
- More than 16.2 million work orders
- Nearly 125,000 technicians
- Over $8.1 billion total in service costs
- An average of 3.8 years of service data per company