Field service has a people problem.
An entire generation of technicians is nearing retirement age, and they’re taking with them decades of training and hard-earned field expertise.
According to a report by The Service Council, 70 percent of field service organizations expect to be burdened by the knowledge loss of a retiring workforce in the next five to 10 years.
At the same time, field service leaders are under pressure to integrate new technologies and meet rising customer expectations around the speed and quality of service.
It’s a complex issue without a miracle cure-all, but the first step is ensuring that new technicians have the tools, training, and support they need to hit the ground running and deliver outstanding service.
As field service organizations look to remain competitive in a changing industry, they need to answer the following questions:
- How can they minimize the impact of a retiring workforce?
- How can they build a new workforce, from recruitment to training and ongoing support?
- How can technology help onboard the next generation of field service technicians?
Powering the next generation of field service