The Importance Of Efficient Employee Scheduling For Predictable Business Outcomes

At one point or another, most of us have faced the frustration of waiting for a cable or repair person to arrive between 1pm and 4pm, only for them to finally arrive at 6pm. As a customer, it’s often an inconvenient, irritating reality of scheduling and receiving a service—and one that drives us to switch to another service provider. 

On the business’s end, this all-too-common situation indicates overarching inefficiencies in the scheduling and time management of dispatched employees. It’s a familiar challenge for companies who rely on deskless workers to deliver their products or services, as the complexities of scheduling mobile employees (e.g. lack of visibility, poor communication, and insufficient tools) hinder their success.

But society is coming to rely more and more on deskless workers, who now make up 80% of the workforce. For organizations to ensure an excellent experience (for customers and employees alike) and remain competitive within their respective industries, they need a strong, efficient scheduling and dispatching process. It’s an integral part of operational excellence and enables more accurate forecasting, predictable business outcomes, and—ultimately—an improved bottom line. 

While common challenges in scheduling and dispatching can threaten your organization’s ability to operate efficiently and deliver exceptional customer service, a strong practice (backed by a powerful solution) can help streamline your business to boost revenue.