By Samir Gulati, ServicePower
Many of today’s consumer appliances and entertainment systems arrive equipped with smart capabilities and Internet of Things (IoT) technology. When these smart appliances and devices are configured correctly, manufacturers have a tremendous opportunity to delight customers with courtesy alerts about preventative maintenance and the status of a recent or planned service.
But manufacturers also face a big challenge in trying to leverage IoT technologies and ultimately collect data on appliance and electronic systems: Ensuring customers set-up their devices and appliances properly and assuaging their concerns about data privacy. To overcome this and realize the potential of IoT-connected appliances, manufactures need to empower field technicians to fully configure smart features and educate consumers on the benefits.
Tapping into the Potential of Connected Devices
For customers to benefit from the full potential of their connected devices, field technicians need to ensure that the appliance is installed properly, including internet connectivity. Some smart devices like refrigerators, ovens and lights can function without internet connectivity so non-tech savvy customers may forgo connecting them due to lack of knowledge or privacy concerns.