Article | July 8, 2019

The Future Of Service Delivery: Humans, AI And Automation

Source: Zinier
Bringing Lab Automation Into The Mainstream

Driving Efficiency with Intelligent Automation

The field service market is growing rapidly, with some estimates projecting it to more than double in size by 2022. At the same time, customer expectations around the speed and quality of service are increasing.

In order to keep pace, field service organizations are investing in new tools and systems. Most companies are somewhere on the path to digitization, but they need to do more. Simply wrapping a layer of technology around traditional pen-and-paper processes is no longer enough -- they should be looking to drive efficiency through intelligent automation.

The Field Service Market Today

When we talk about automation today, the conversation often starts with scheduling and dispatching. Most field service organizations use some form of smart scheduling to help them match the right technician to each task, based on proximity, skill set, workload, and more.

Companies also use automation to drive efficiency in the field, whether it’s triggering the next step of an installation once a technician completes a task or automatically uploading site photos to a closeout package.