The Future Of Field Service: Trends And Transformations In 2021

By Brad Koontz, Hitachi Solutions

As the head of a field service company, your primary objective is to provide customers with fast, efficient, and effective repairs, but the usual way of doing business took an unexpected turn in 2020 due to COVID-19.

In the blink of an eye, companies had to restrict — or in some cases, pause entirely — in-person field service visits. The global pandemic caused a massive disruption in the field service industry, and since then, every field service company has likely reevaluated their business model in some way. Some have embraced the idea of contact or remote service, while others are investing in predictive maintenance.

As we continue to navigate COVID-19 and look toward the future, let’s examine these six field service trends for 2021. This will help you get an idea of what best practices and technologies you should consider implementing to reposition your field service company for growth and opportunity.