The Fast Track To Efficiency

An updated ticket-inspecting solution improves operations for Helsinki regional transport authority (HSL)

Rules are only as good as their enforcement. But as any effective authority figure knows, enforcers are also only as good as their enforcement systems. For a large city transportation department, a well-designed ticket-inspection system is key to effectively enforcing ticketing and fines.

Ticket inspectors for Helsinki regional transport authority (HSL) check fares and tickets for onboard metropolitan commuters on city buses, trams, commuter trains, subways and also the ferry on the Suomenlinna ferry system. But because HSL lacks the staff and resources to verify every single ticket, non-paying travelers have cost the department an estimated 10 million or more euros per year in recent years.

As its previous mobile computer system reached end-of-life, HSL decided it needed a better solution for checking transit tickets. It hoped this improvement would help recoup costs and sustain a safe, smooth-running city transit operation — and help it has. By equipping transit inspectors with an updated e-ticketing system and brand-new rugged computers from Handheld, the department has increased the number of inspections it can perform, has improved operating efficiency and is able to provide better service to travelers.

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