The Emerging Field Service Officer
Source: Field Technologies Magazine
Service executives gathered to discuss how to turn service centers into profit centers at Aberdeen’s inaugural Chief Service Officer’s Summit.
Integrated Solutions, November 2006
At the CSO Summit, more than 150 service executives from top companies (such as Xerox, Avaya, and Siemens Medical) gathered to share their best service practices for increasing service profits, overcoming logistical challenges, and implementing technologies in workshops and panel presentations. I spoke with several of the attendees, including Terrie Campbell, VP of managed services for IKON Office Solutions; Lisa Jensen, VP of Xerox Services, New England Operations; and Richard DeFelice, director of aftermarket services, RF Power Amplifier Group, Andrew Corp. All three said they’d learned something from at least one of their peers that they could use to address a problem or improve a process within their own operations.
If you weren’t at the summit, you can still benefit from the stories and strategies presented by these industry leaders in Boston. Click here to view case studies of select companies that presented at the summit, and click here to access Aberdeen’s summit findings, collected and compiled through the duration of the summit.
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