Executive Outlook: The Challenges Of Managing Mobile Technology

By Integrated Solutions magazine

The efficiency and profitability of any field service unit hinges on the productivity of its mobile workforce. Achieving optimal productivity levels means removing the obstacles that appear, literally, at every turn in the road. Field service workers often encounter challenges to their productivity throughout the day. They may find that they need to pull off the highway to consult maps, for instance, check in with dispatchers to get their next assignment, or travel to a branch office to fill out piles of paperwork. Mobile technology, combined with proven best practices, is eliminating those barriers. By deploying mobile technologies, field service organizations are giving their personnel access to information and applications that enable individual workers, as well as the business as a whole, to deliver better customer service, reduce operating expenses, and increase revenues.