New Trends and Opportunities in the Field Service Sector
The field service industry has changed a lot in recent years, with new technologies, approaches, and market trends accelerated by COVID-19. Organizations face numerous challenges in this environment, but they’re also presented with exciting new opportunities. In a world of constant change, the ability to deliver quality field service depends on understanding these trends and offering innovative new solutions. From value-added options to brand-new services, from connectivity to relationship building, there are many ways to stand out and make yourself more valuable to your clients.
Key trends and opportunities
There are lots of issues currently affecting the field service sector, and these nine trends present challenges and opportunities in equal measure:
1) Reduced opportunities for relationship building
Field service businesses are dealing with fewer human connections and a reduced capacity for relationship building. Remote work has become the new normal in many industry sectors, and adjustments are needed to build and foster professional relationships. It’s important to pivot your resources in order to thrive in this environment, from collaborative software and hardware solutions to new operational processes and professional relationship strategies.