White Paper: The Business Case For Remote Service

To the enterprise's bottom line—not just improve their operations. Customer demands have evolved as well, so device downtime is no longer tolerated. Customers want fast, effective, even proactive service and support. In many industries, customers expect manufacturers to take more responsibility for the routine operation and performance of the systems that they have sold or leased to them—the same applies to third-party systems. They expect companies to meet or exceed service-level agreements, and require enterprise strength security for risk and compliance management.

Within most companies, service and support organizations must function on a 24x7 basis. They need to deploy costly global service personnel to support a global customer base. They are charged with delivering improved productivity to support continually increasing numbers of products with the same sized staff. They are under pressure to reduce costs, while meeting higher expectations. Many companies in various industries are successfully achieving these goals through a new generation of high-value, on-demand remote services enabled by Axeda.