Our world is more connected than ever. Thermostats, televisions, appliances, smart speakers—all of these devices need to be connected for use in our personal and professional lives. The companies and field service technicians who help customers connect these devices need the right tools to do their job well and improve customer satisfaction, productivity and revenue. With the real-time demands of field service, it can be one of the most challenging aspects of running a business.
That's where CSG comes in. For more than 35 years, CSG has delivered software and services that help companies around the world monetize and digitally enable the customer experience. CSG Field Service Management (FSM) helps technicians with the right skill set get to the right job at the right time, so businesses and consumers have the connectivity they need to work and play.
CSG FSM keeps customers connected throughout the service journey, based on changing conditions that regularly happen on the day of service and evolving demands in the customers’ lives. CSG knows that