Getting technicians to their appointments is a fundamental of field service management delivery. If you can’t get technicians where they need to be on time, you lose customers. That’s the game as it is today and being late is an instant turn-off for customers. It’s why dispatching is such an incredibly difficult job. Not only are they trying to get technicians on-site, but also fit in as many calls in a day as they call. All while battling changing traffic conditions, emergency calls coming in and unexpected delays in service delivery.
With that in mind, field service software developers have tried to find ways to keep up with the demand of service organizations. They understand the need to get technicians to their job sites on time, with the proper tools, parts and information. It’s why resource routing tools in field service management software have been developed. It takes regular field service scheduling software and gives it an injection to speed up service delivery.
Fieldpoint developed their resource routing tool to enhance scheduling and dispatching. It was simply— get the right technician, with the right skills to the right appointment. Along the way, we also wanted to check off other important criteria that field service organizations are needing, including: