Target Utilities For Your Field Service Solution

This VAR overhauled an electric company's field service solution with approximately 1,100 mobile computing devices.

When one of the largest electric utility companies in the United States decides to improve operations and service for its 4.5 million customers, it presents a monumental challenge for the VAR providing the solution: Deliver the right technology at the right price on a very large scale. Neptune Technology Group took on that challenge.

Neptune is a VAR specializing in developing automation systems for utilities. Some of its solutions address automatic meter reading, service-order management, and route optimization.

The electric company needed a new field service solution that would make its field operations technicians more efficient and integrate with the company's numerous legacy back end systems. Its technicians were using hardware that had no GPS, bar code scanning, or real-time communications. These deficiencies were costing the company time and money.