By Brian Albright, Field Technologies magazine
Real-time location data has been a boon for field service operations and fleet management. By accessing up-to-the-minute
tracking information on technicians and vehicles, companies can improve routing and dispatching efficiency, and easily
locate technicians and equipment for emergency calls. But these GPSbased solutions can provide a wealth of other data on vehicle condition, driver behavior, and fuel consumption.
And, as Service Experts Heating & Air Conditioning can attest, using that information to take your fleet management solution to the next level can lead to hard-dollar benefits far in excess of the dispatching/routing benefits alone.