Take A Smarter Approach To Field Service

By Brian Albright, Field Technologies magazine

One way to improve field service efficiency and reduce costs is to work smarter — leveraging the skill of your technical staff and real-time information from customer sites to reduce the time it takes to diagnose a problem, and avoid deploying a remote technician when a simpler fix might be possible. Heidelberger Druckmaschinen is using a centralized knowledge management tool (combined with remote diagnostics) to allow its technicians to diagnose and repair equipment faster, while reducing costs associated with unnecessary site visits and spare parts deployments.