SysAid Technologies Launches BlackBerry Mobile IT Management Solution App, Becoming World's First IT Service Management Company With Applications For Blackberry And iPhone
New App for Blackberry Will Be Shortly Followed by Android Launch Later This Year
SysAid Technologies Ltd., a leading global provider of ITSM (IT Service Management) and Customer Service Support (CSS) software, launched recently its new BlackBerry IT Helpdesk Application. The free application, available for download on Blackberry App World, will enable IT professionals to more easily monitor and manage helpdesk requests and IT assets in real time.
The new app follows the successful June launch of the SysAid iPhone app, and will be followed by the roll-out of a similar Android app later this year, making SysAid the world's only IT Service Management company with mobile helpdesk solutions for today's most popular mobile technology platforms.
"BlackBerry and mobile computing technology has fundamentally altered the way that business is done around the world, allowing us to maximize efficiency whether we are in the office or on the road and we believe that IT managers should benefit from these advantages as well," said Israel Lifshitz, founder and CEO of SysAid. "By packaging our software into a BlackBerry app, we are delivering significant value to our customers, who will be able to use this application to continue to deliver superior helpdesk support whether they are in the office, at home or on the go."
The SysAid mobile application facilitates complete accessibility and control over service requests, including viewing, prioritizing, filtering, updating, and customizing requests, all in a specially designed mobile interface. Users can also view and manage hardware, software and manufacturer details of computers, printers and other IT assets.
The application is free of charge and is compatible with SysAid IT 7.0.05, the latest version of SysAid's user-friendly IT Service Management software. Designed to help automate IT processes and increase efficiency, SysAid IT is built on ITIL best practices and provides a variety of practical tools to monitor and optimize everything from Helpdesk, to Asset Management and Reporting. Scalable editions of the software are available as on-premise or SaaS (Software as a Service) for businesses of any size, while a free version is offered to small businesses with less than 100 users.
About SysAid
Known throughout the industry for its simplicity, feature-richness, and ease of deployment, SysAid Technologies Ltd. prides itself on its ability to simplify the challenges that customer service and support professionals face everyday, while ensuring uncompromising performance at affordable prices. The Israel-headquartered company enables organizations of all sizes to use and enjoy its packaged software solutions, allowing customer service and support professionals to manage tasks with ease and efficiency. Since its founding in 2002 by Israel Lifshitz, the company has deployed its software at more than 60,000 organizations in 127 countries, spanning all industries and company sizes, from small start-ups to leading non-profits to Fortune 500 corporations, customizing its products to fit each customer's needs. The SysAid online community provides a place for IT professionals to discuss general IT issues, interact and share their knowledge. For more information, visit www.sysaid.com.
SOURCE: SysAid Technologies Ltd.