Sybase iAnywhere Field Service Mobility

Today's service providers are faced with a constantly evolving marketplace and rapidly changing technology. Leading organizations that take advantage of mobile computing solutions to extend information to the point of service can achieve significant business benefits. Whether mobile workers are responding to a customer service call, completing an inspection or verifying a reported gas leak, mobile computing enables increases in field service efficiency and ultimately improves customer satisfaction.

Because of these benefits, mobile technology has become mainstream for organizations that have a staff of mobile field workers. These companies can't afford to maintain costly service operations with slow, error-prone manual processes at their core. With energy prices rising and regulatory environments in flux, organizations must look to improve their field service processes to mitigate margin erosion and deliver competitive advantage through timely, accurate and efficient service, wherever and whenever needed.

Sybase iAnywhere provides a comprehensive mobility software platform and technical services to help field service organizations streamline information flow between mobile workers and to the main office. Sybase iAnywhere's integrated approach to mobility provides an alternative to silo projects powered by point solutions. Many organizations starting out with mobility may seek to leverage database synchronization, device management, device security, email synchronization, application enablement and messaging delivery from a variety of point vendors. Often, each of these has to be managed separately and may have interoperability issues.