Success Story: British Airways

Challenge
A proliferation of mobile handheld devices, particularly PDAs, among managers and executives were being used to enhance efficiency and productivity, but remained unregulated at the corporate level. British Airways' IT department needed an efficient means of controlling and supporting PDA access to desktop- and network-based information while maintaining network integration and enabling remote management of the devices.

Solution
The company installed Extended Systems' mobile groupware solution to more effectively manage and support handheld devices and mobile access to enterprise data. The solution has provided British Airways with secure and scalable synchronization capabilities, an easy-to-manage mobile platform and corporate data security.

Measure of Success
British Airways has begun to replace expensive and outdated laptop computers with cost-efficient handheld devices, and also reports savings in IT support costs. Executives and managers using PDAs are more efficient and productive, and can look forward to additional business applications designed for handheld devices. The company has established a corporate policy for PDA devices and uses to gain even more administrative control.