By Rosemary Coates, president, Blue Silk Consulting, www.bluesilkconsulting.com
Understanding the benefits of data collection and analysis
Collecting and leveraging data in your field service organization can lead to more intelligent decision-making and improved margins. Field service organizations face many unique challenges that can ultimately affect their bottom line.
Having access to important information is paramount to your teams’ productivity and success. Data such as technician schedules, skills and availability, work orders, job tracking, service agreements, and contracts and inventory should be integrated and accessible to everyone in the company. Here are five steps for using data to make better-informed decisions.