State Of Service 2022 Report

This executive summary highlights the compelling findings of a global survey on Field Service (FSM) Management trends and technologies commissioned by IFS in May of 2022. The survey was conducted among 400 CIOs, COOs, VPs and Directors of Operations, Field Service, Digital Transformation and Information Technology across Manufacturing, Service Provider, Telecommunications and Utility organizations in North America, Western Europe, the Middle East, and Asia Pacific.

The resulting State of Service 2022 Global Report delivers fresh insights into the current and future state of the industry, examining the importance of people, technology, and mindset, and how the proper orchestration of all these factors will determine whether you fail or succeed when it matters. Along with updates on long-standing trends, service organizations face many new challenges and opportunities as the industry continues to evolve at record speed.