State Of Service 2023: A Global View Into The Biggest Trends And Challenges Facing Field Service Companies Today

The global State Of Service survey on Field Service (FSM) Management trends and technologies commissioned by IFS in late 2022 delivers fresh insights into the current and future state of the industry, examining the importance of people, technology, and mindset, and how the proper orchestration of all these factors will determine whether you fail or succeed when it matters.

Along with updates on long-standing trends, service organizations face many new challenges and opportunities as the industry continues to evolve at record speed.

As this is the third time that IFS has commissioned a global State of Service survey, we’ll turn back time to discover how technologies, trends and mindsets have evolved since previous studies were executed in 2018 and early 2020—when the world was on the brink of unprecedented and massive change.