ExpeData Digital Writing Solution

In today's field service environment, field personnel require on-demand access to a variety of information, regardless of their location. From transaction data such as service order details or warranty information to asset data such as inventory levels, field personnel need to send and receive communications and respond quickly in a reliable, secure and convenient way. Additionally, they need a simple way to capture data and signatures.

The ExpeData digital writing solution allows a user to write on a piece of paper using a digital pen and capture electronically whatever is written, including signatures. Data from the pen is sent via a Bluetooth-enabled mobile device and downloaded to our server where the handwriting is interpreted into text. A data file with a corresponding image is available within seconds for viewing, editing and download. Field personnel armed with digital pens and paper and mobile devices get the convenience and ease of capturing information on paper, routing it wirelessly in virtual real-time receive confirmation of the transmission, alerts and other two-way communication. Work orders, inventory updates and other related documents no longer have to be dropped off, faxed, scanned or re-keyed, which frees up more time for additional service calls. Digital writing is a convenient, natural way to collect information with minimal change management or user-adoption issues.