SRM Warranty Entitlment

Our Warranty Entitlement SRM © software can provide the framework to turn your service center into a revenue generating operation. "Cost versus revenue" reports will show where service operations are losing money by either charging too little or providing free service when not warranted. Because every organization has distinct needs and requirements, CSDP can easily customize Warranty Entitlement or any of our other modules.Your contact center and field service staff get at-a-glance details on a customer's exact entitlement status, whether under-contract, under-warranty or out-of-coverage, enabling them to up-sell contracts during the initial call for service. Warranty Entitlement can act as a decision-making tool to help determine the most cost-effective service delivery method.