Product/Service

SRM Knowledge Management

Source: CSDP Corporation

SRM Dispatch/Mobile
CSDP's Knowledge Management's intelligent decision tree logic helps your Contact Center and field service employees or end-customers access the answers to frequently asked questions, product information sheets, service documentation and much more. Ensure consistency across your service organization with a centralized information repository.

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Reducing Labor And Overstock Costs
Reducing Inventory And Logistics Costs
A Flexible Solution To Meet Complex Medical Industry Requirements

CSDP's Knowledge Management's intelligent decision tree logic helps your Contact Center and field service employees or end-customers access the answers to frequently asked questions, product information sheets, service documentation and much more. Ensure consistency across your service organization with a centralized information repository. Integrated online diagnostics can also be made available for problem analysis.The Knowledge Management SRM © software can help dramatically reduce the volume of calls to your contact center or customer support lines. When an issue requires more than self-service it even prompts a service request application (Contact Center module) that auto-populate the service ticket with the information provided during the session.

Click Here To Download:
Reducing Labor And Overstock Costs
Reducing Inventory And Logistics Costs
A Flexible Solution To Meet Complex Medical Industry Requirements