SRM Knowledge Management

CSDP's Knowledge Management's intelligent decision tree logic helps your Contact Center and field service employees or end-customers access the answers to frequently asked questions, product information sheets, service documentation and much more. Ensure consistency across your service organization with a centralized information repository. Integrated online diagnostics can also be made available for problem analysis.The Knowledge Management SRM © software can help dramatically reduce the volume of calls to your contact center or customer support lines. When an issue requires more than self-service it even prompts a service request application (Contact Center module) that auto-populate the service ticket with the information provided during the session.