SRM Depot Repair

Companies dealing with service lifecycle management know that it's mission-critical to improve operational efficiencies and reduce costs in their depot repair centers, all while promoting superior customer satisfaction. CSDP's SRM © Depot Repair software offers a complete services management solution for implementing and supporting a refurbishment or reclamation center. Tightly coupled with the Inventory module, SRM's © Depot Repair software provides clear visibility and control on stocking levels and locations, including stocking levels at individual depot repair stations. It can even signal reorder points and initiate the order at any configured stock level.

Robust RMA & Warranty Management
Manage and improve your margins. The Depot Repair software provides strong functionality for managing Return Material Authorizations (RMAs) through the entire lifecycle of the RMA. It reduces any guesswork and easily allows employees to verify warranty validity. Depot Repair's Third Party Materials tracking logic clearly show when component parts are still under OEM warranty.With an integrated warranty entitlement module, you will see the customer's exact warranty status. Knowing that the repair is under-contract, under-warranty, or out-of-coverage, you'll be able to take appropriate action. As well, it presents the opportunity to up-sell contracts during the initial call for service.

Clients can use the Depot Repair software module as an inverse-Dispatch application where equipments and repair components travel to the technician. CSDP's Depot Repair software product allows you to enforce strict labor (and cost) reporting concerning all actions and materials required to make the repair. Clients can choose to have these actions update the Knowledge Database.

SRM © Depot Repair Features

• Depot repair management analytics & reporting.
• Warranty tracking.
• Historical tracking of all work orders.
• Automatic stock reordering.
• Robust Return Materials Authorization (RMA) management.
• Database agnostic.
• Barcode enabled for ease of tracking.
• Cost variables to automatically determine whether to repair or replace.
• Allows for bench technician workload balancing.
• Highly customizable options including Contracts & Billing, Knowledge Management, Customer Service, Warranty Entitlement, Dispatch, Inventory and more.
• Highly competitive pricing.

SRM © Depot Repair Benefits

• Boost profitability with in-house repair automation.
• Higher productivity for workforce and equipment.
• Seamless integration.
• Streamlined repair processes reduces costs.
• Increase customer satisfaction.
• Intelligent RMA management maximizes performance.
• Easy warranty validation.
• One of the highest ROIs in the industry.