Magazine Article | October 28, 2011

Sprint Nextel's Service Transformation

Source: Field Technologies Magazine

By Bob Johnson, Sprint Nextel

The Service Council discusses service transformation with Bob Johnson, chief service and information technology officer at Sprint Nextel.

In a recent interview, The Service Council spoke with Bob Johnson, chief service and information technology officer of Sprint Nextel and advisory board member of The Service Council, about the multiyear service transformation Sprint Nextel has undergone since Dan Hesse's hiring as CEO in December 2007.

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