Solving The Service Industry Data Problem With AI - Part 1

How to harness tribal knowledge and free text to squeeze out actionable insights.

At the beginning of the year, as the economy boomed and social distancing had yet to enter the lexicon, the problem of data mismanagement was well known, but solutions were often relegated to secondary tasks in unruly digital transformation plans. Today, as the service industry seeks to keep employees safe while still meeting SLAs, especially important in critical industries like healthcare device manufacturing, capturing and analyzing the most important data in a way that leads to actionable insights becomes more urgent.

In this two-part blog, we are taking a look at the challenges that today’s service leaders face when it comes to capturing information including tribal knowledge, free text data, and siloed information, and using it to drive better decision making.