Solving End-User Reluctance To New Technology: A Field Service Leader's Guide

By Michael Blumberg, President, Blumberg Advisory Group, Inc.

Utilizing Remote Visual Assistance Software (RVA) to support customers and field engineers has be- come the “new normal” within the Field Service Industry. Of course, even the early adopters encountered end-user reluctance. Yet, they’ve managed to overcome. We developed this guide to help companies who have purchased RVA or are thinking about buying it to overcome end-user reluctance and achieve higher adoption rates among their employees.

Management Expectations

There’s no way of avoiding it! Utilizing Remote Visual Assistance (RVA) Software to support customers and field engineers has become the “new normal” within the Field Service Industry. We’ve all read the whitepapers and case studies, attended webinars and virtual meetings, and listened to industry analysts proclaim the benefits of Remote Visual Assistance Software. The initial results show conclusive evidence that the early adopters have achieved numerous benefits from their deployment of RVA.