By Daniel Brabec, Senior Director of Digital Transformation at ServiceMax
A couple of years ago I was at a Field Service conference, engaged in the round robin style networking chats that we all know so well. Those are generally an opportunity for the companies that sponsor the show to chat with the individuals that attend. You have some nice banter about what the company or individual does, then you go on your way. On this occasion, two conversations stuck in my memory. One because I found it fascinating how their organization was attempting to turn the plant-based beverage market on its head, and the other because they seemed to have solved one of the largest issues that has plagued many asset service management companies – discovering the future of service techs.
For as long as I have been involved in service, my experience has led to a few truths:
- #1 – Proactive maintenance is beneficial only if you are collecting and analyzing actionable data
- #2 – Tracking parts can lead to one of the largest bottom-line savings in the service organization
- #3 – Most service companies are still wrestling with how to counter the silver tsunami and attract the next generation of service talent to their organization