SmartCommunication

Strong Communications Breed Strong Connections

ETAdirect’s SmartCommunication empowers and engages the people who determine your business success — your customers.

Clear, honest communication lays the foundation for any lasting relationship. Whether your business serves consumers (B2C) or business clients (B2B), ETAdirect’s SmartCommunication module lets you take the initiative in communicating before, during and after a field service event. SmartCommunication keeps customers informed and up-to-date, notifying them of upcoming appointments, apprising them of the delivery status and inviting their feedback – automatically and reliably. It cultivates customers’ loyalty by respecting their time and giving them a voice in the service delivery process.

And, because it helps to manage customer expectations, SmartCommunication dramatically reduces the number of incoming inquiries to call centers, as well as costly “no shows.”

How SmartCommunication Pays Off

Organizations using ETAdirect’s SmartCommunication derive measurable benefits:

• “Where’s my service?” inquires to call centers drop by 50 percent or more
• Not-at-home outcomes fall by up to 50 percent.
• Customer satisfaction rates rise as high as 98 percent

To learn more about ETAdirect SmartCommunication, download this brochure at the link below.