Transforms Customer Service with Delivery Appointment Booking and Mobile Solutions
Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that Sleepy’s, the largest privately-owned specialty mattress retailer in America, has transformed customer service by offering a highly-differentiated buying and delivery experience using Descartes’ advanced home delivery appointment booking and mobile solutions.
“The code we live by at Sleepy’s is to offer our customers the best price, most convenient delivery, and most reliable service so that 100% of customers are satisfied 100% of the time,” said Donald Rowley, Executive and CIO at Sleepy’s. “Descartes’ superior technology platform for home delivery helps us deliver on this promise every day. A huge differentiator for us is the ability to collaborate with our independent delivery agents to support the entire customer buying and delivery lifecycle with Descartes’ route planning, execution and mobile solutions integrated to our customer relationship management (CRM) system.”
With advanced continuous delivery appointment and route optimization capabilities, Descartes’ home delivery solution enables Sleepy’s to offer more delivery and value-added service options at the point of order including next day delivery, set-up and removal. The solution’s enterprise-class, web-based architecture connects and synchronizes internal and external parties involved in the delivery process. In combination with Descartes’ Airclic Perform advanced mobile solution for GPS-enabled mobile tracking and electronic proof of delivery (ePoD), Sleepy’s can rely on independent delivery agents to deliver orders while eliminating manual paper-based processes and reducing overall distribution costs.
“This is a key example of how our customers can transform customer service and achieve significant value by augmenting the delivery appointment booking and route planning and execution solutions they use from Descartes with comprehensive mobile capabilities,” said Ken Wood, Executive Vice President of Product Management at Descartes. “We’re really pleased to support Sleepy’s in providing a differentiated buying and delivery experience that serves as a foundation for increased sales and higher customer loyalty.”
Sleepy's, The Mattress Professionals is a privately-owned fourth-generation company with over 1,000 retail locations in seventeen states, spanning from Maine to South Carolina and Illinois and available nationally through www.sleepys.com. Sleepy's has 7 state-of-the-art distribution centers located throughout the country and delivers an average of over 3,000 mattresses every day.
Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 200,000 connected parties using its cloud-based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. For more information, visit www.descartes.com.
SOURCE: Descartes Systems Group