Slaying 6 Myths On Remote Visual Support

By Liad Churchill, TechSee

Emerging technologies make bold promises. Whether they ultimately go mainstream or crash strongly depends on delivering the goods, but also on the buzz surrounding them. And when it comes to determining a technology’s potential, it’s essential to separate fact from fiction. Remote visual support is no different.

Remote Visual Support Myths

The hype around remote visual support, accelerated by the extreme restrictions and limitations brought about by the COVID-19 crisis, is an excellent example of how misconceptions can take root and obfuscate the business benefits of innovative and practical technologies.  Here are six myths on the how, why, and ‘what for’ of remote visual assistance. Ready, set…slay!

Myth # 1: Remote visual assistance is for hardware tech support only

Got a problem – call tech support. Sounds familiar?  Sure it does, but that’s only one side of the coin. Calling tech support and having a video call – well, that’s a whole different story. This technology can be applied at every channel and touchpoint of the customer journey, from pre-purchase through contracting and billing, onboarding, and even upsells.  And that’s especially true today when in-person shopping is limited, and people mostly interact with service providers on digital platforms.