Six Steps To Turn Field Service Into A High-Value Profit Center

The future is anyone’s guess. But as we enter a new decade, it’s clear that no matter what the future holds, predictive maintenance is definitely going to be a part of it.

According to Service Council, 57% of field service leaders indicated remote service would increase in the coming year while 46% stated predictive alerts would increase. They further pinpointed the increase in these activities as “the result of the emergence of the Internet of Things (IoT), Artificial Intelligence (AI), Knowledge Management (KM) and more.”

When organizations leverage these improvements in technology, it means that processes can be improved and new, tech-enabled service can become a differentiator. If you’re looking to stay in-line with these market trends and turn field service from cost-sink to cost-generator, here’s our six steps how:

1. Recognize that the fourth industrial revolution (Industry 4.0) is well underway

At a 2019 event about data-driven manufacturing, a Hisokawa Micron spokesperson explained how the company successfully upgraded to a smart, digital factory, describing it as a huge “leap” from one manufacturing era to another. “Digital technology is crucial in moving towards a new business model that operates in Industry 4.0. Creating a service-competent, digital-savvy workforce, empowered with a strong digital-toolkit” requires a shift in mindset.