When Winston Churchill said, “He who fails to plan is planning to fail,” he wasn’t referring to field service businesses, but it still rings true. Field service organizations understand that efficient route planning is essential to being successful; smart routing is efficient and enables service technicians to become more productive by completing more jobs per day. However, they may be over- looking the added benefits of schedule optimization as an intrinsic part of the solution.
Any organization that needs to manage a mobile workforce—whether it’s for product delivery, service staff or service technicians—can benefit from planning software to simplify scheduling, manage workflows and improve the bottom line. So what is it that businesses are trying to automate with scheduling and route planning? We ask this question frequently of field ser- vice organizations. There are a lot of products in the marketplace, and they all have a value proposition and price point, but each should also be expected to deliver a certain benefit for the cost.