The Doctor Will See You Now
A smoothly running field service operation is an impressive piece of modern-day machinery. From the back office team scheduling and dispatching crews to the technicians performing any number of tasks in the field, there are people in various roles engaging with a wide variety of equipment and an array of customers and other stakeholders.
With so many moving parts to this complex field service machine, there are an awful lot of ways that things can go wrong. Many of these challenges fall under the umbrella of in-field operations.