Tech Update: Field Service Leaves Paper Behind

By Brian Albright, Integrated Solutions magazine

Field service automation technology has been a boon to many. But for organizations transitioning from manual, paper-based processes or from older automation systems, those benefits are only realized after a complex and sometimes difficult transition.

To smooth that transition, field service organizations must understand that staff members and business processes have to evolve with their technology infrastructure. "The more a customer embraces the fact that field force automation is both a technology as well as a staff- and culture-focused endeavor, the more they proactively manage and succeed," says Peter Gibbs, CEO of TouchStar.