Product Sheet: Courier Complete

Courier Complete automates the front-office, dispatch and back-office processes and includes a mobile application to capture in-field courier processes such as real-time delivery tracking, barcode scanning and signature capture.

Imagine having real-time dispatching to a driver's mobile device, real-time tracking of pickups and deliveries and electronic PODs for improved customer service. In addition to improved operational capabilities Courier Complete can automate your back-office billing processes.

Courier Complete is backed by Complete Innovations mission-critical customer services including technical support and application training.

Features

Client Management

• Customize billing, rates, and services to suit customers' specific needs
• Client Management also includes contract billing, sales tracking, electronic notifications, invoicing and a built-in collections tool

Dispatch

• Dispatchers can customize the information they want to see on their screen
• Enables dispatchers to know where drivers are, what packages they have and which driver is best-suited for the next job
• Warns dispatchers if a delivery is "almost late" or late
• Dispatchers can track the real-time GPS location of their drivers

Pricing

• Flexible, powerful and user-friendly pricing
• Price using zone, zone-weight, zone-count or door-to-door distance
• Unlimited number of surcharges can also be automated
• Create custom price plans for any customers

Accounts Receivables

• Generate customer invoices and driver settlements in minutes
• Comprehensive audit trail and notes
• Track aging balances, current and past-due accounts receivables

Reporting

• Includes a variety of management reports including performance analysis, revenue and A/R
• In addition, you can customize your reports with Courier Complete

Customer Web Portal(s)

• Customers can enter and track their orders online and receive real-time email notifications of completed deliveries
• Once an order is placed your client can log in to track real-time status and proof of delivery including an image of the signature collected at delivery