Executive Outlook: Mobile VPN Ensures Reliable Wireless Access

By Integrated Solutions magazine

The mobile workforce is large, and growing. According to the Yankee Group, there are approximately 42 million mobile workers in North America (workers who spend 20% or more of their time away from their primary workspace).

Delivering applications and data to mobile workers is a key initiative among organizations with field operations. In a recent survey, 83% of companies reported that implementing fully connected mobility (real-time access) was either extremely or very important. Among the reasons cited were worker productivity (60%), faster service resolution (41%), cost control and reduction (32%), better resource visibility (24%), and revenue opportunities (21%) (Aberdeen Group, June 2009). Companies that rolled out mobile deployments reported a 23% increase in workforce productivity, an 11% increase in first-visit service-call completion, and savings in fuel, overtime, and other costs amounting to more than $470,000 per company.