White Paper: Field Force Transformation For The 21st Century

Utility, telecommunication and broadband companies with large and distributed field forces have long been adherents of utilizing the latest mobile technologies to improve customer service and increase worker productivity. In North America alone, over 80% of such companies have in the last ten years deployed some form of field force automation, or workforce management, to selected parts of their field service organizations. The results of these efforts have been striking, with most organizations experiencing a return on investment period of two years or less.