Case Study: Utility's Dispatching Recharge

By Brian Albright, Integrated Solutions magazine

Nueces Electric Cooperative serves approximately 20,000 members in South Texas. With a customer density of about five customers per mile, getting a technician to a job can be time-consuming. Nueces recently deployed a fleet tracking solution that provides real-time location data on all of its trucks and provides dispatchers with a map view of the entire fleet. As a result, the utility has improved service response times and increased dispatching efficiency and safety.