Automation Puts Field Service In Focus

Once strictly thought of as a cost center by many manufacturers, field service departments have evolved into a major source of revenue and, increasingly, a key part of a company's value proposition. A successful field service operation, though, depends on effectively delivering service in a timely, efficient, and consistent manner.

For Valhalla, NY-based Fujifilm U.S.A., building a worldclass service division meant deploying a best-of-breed customer relationship management (CRM) and field service automation system that has helped the company improve productivity while increasing revenue and providing additional value to customers.