Brochure: WorkAssure™ Workforce Management

WorkAssure™ is a comprehensive suite of products that proactively manage your technicians, your equipment, service delivery and network integrity. WorkAssure takes advantage of advances in handheld PCs, wireless communications, and a contemporary suite of workforce management software applications to maximize the potential of your mobile workforce. WorkAssure revolutionizes the way you can manage your mobile workforce with automated scheduling, routing, and workflow management tools combined with real-time communications between operations centers and the mobile workforce. Automated business processes, immediate updates to changes in the workload/workforce, and real-time monitoring and reporting capabilities enable significant cost reduction, improved work capacity, and the optimal use of the workforce. WorkAssure is available to broadband service providers as either a standalone system or as a hosted application (ASP) service offering.

WorkAssure provides comprehensive organizational support to:

• Empower field representatives
• Streamline operations
• Enhance customer service
• Improve efficiency
• Increase service quality with whole house checks and birth certificates
• Maximize customer interactions
• Immediately verify installations before technicians leave the home
• Ensure jobs are done right the first time

The benefit is reduced costs including: A reduction in the demand for contract labor by over 50%; increased technician productivity by up to 30%; reduced radio talk time, check-in and routing functions by anywhere from 80 to 90%; and a reduction in overtime by up to 25%.