ServicePower, Inc., a market leader in field service management solutions, has signed managed services contracts with two new organizations which operate in the appliance, electronics and heating services and insurance cover sectors. The deals will enable both companies to improve delivery through increased service coverage.
ServicePower, using its field service management solution, will dispatch its network of credentialed field technicians to repair appliances and electronics products on behalf of both companies. This will provide a faster, higher quality post-sale service experience for customers under insurance cover, or those seeking repair directly for consumer products.
Repair Alliance, is a UK provider of service on appliance, electronics and computer products. Repair Alliance will source additional repair service capacity from ServicePower. Its customers can book repair appointments directly with ServicePower’s managed network of vetted, credentialed service providers.
Domestic Appliance Guard is a leading provider of appliance, electronics and heating service in the UK. It will also rely on ServicePower to improve is service coverage, utilizing ServicePower’s network of UK appliance repair providers to deliver the highest quality service to policy holders.
Using its field service management software solution, ServicePower will dynamically dispatch the best provider for each individual repair event, ensuring a personalized service, while the warranty claims management technology will decrease the overall cost of service for both Repair Alliance and Domestic Appliance Guard.
“These new clients highlight the confidence the sector has in our managed services capabilities. With decades of experience managing employed and contracted repair technicians, they trust our service management experts, and our industry leading field service management software, to provide a great customer experience through faster appointment times and technicians enabled to complete every job onsite.” said Marne Martin, CEO at ServicePower.
ServicePower is an integrated field service management solution focused on helping companies deliver an exceptional customer experience at the lowest cost. Trusted by field service organizations around the world such as GE Appliances, ADT, Johnson Controls, John Lewis Partnership, Electrolux, Mitsubishi, and AIG Warranty, ServicePower is the only workforce management solution enabling organizations to efficiently manage both captive and 3rd party service providers. Our digital technology enables improved customer satisfaction, reduces costs and generates new revenue streams.
ServicePower also offers a fully managed network of 3rd party service providers to enable rapid and on-demand servicing at peak times and in hard-to-reach locations across North America and Europe.
SOURCE: ServicePower, Inc.