News | October 10, 2018

ServiceM8 Brings Latest Voice Assistant Technology To Field Service Businesses

ServiceM8, the job management app for contractors & home services, has released immediate support for Siri Shortcuts, providing voice-activated control and automation to help field service businesses get work done.

Darwin, Australia (PRWEB) - With the release of iOS 12 introducing the ability to use Siri with third-party apps, ServiceM8, the job management app for contractors & home services, has announced immediate support for this new technology, delivering voice-activated control and automation to help field service businesses get work done.

Siri Shortcuts opens up new possibilities to access information, communicate, and complete tasks with apps, by voice alone. The personal and lifestyle applications are exciting (think: “Hey Siri, order my favourite pizza”). However, ServiceM8 sees its business applications and benefits, viewing Siri Shortcuts as the next big step in how contractors can efficiently manage their jobs and communicate with clients. With contractors constantly on the move and working with their hands, it’s a segment well-placed to leverage voice-activated and hands-free technology.

ServiceM8 CEO, Kim Ford, explains what Siri Shortcuts means for field services: “Imagine you’re a plumber, doing six jobs a day. Think about every time you need to stop, open and interact with your iPhone throughout each day — navigating to jobs, reviewing your schedule, letting clients know you’re on the way, and so on. There are apps to do all these things, but the ability to set up workflows, even between different apps, and then ask Siri to action them — that’s technology which can transform how you work, all day, every day,” Mr Ford said.

It’s all made possible using SiriKit, Apple’s toolkit for developers to open their apps to Siri. For apps which support Siri Shortcuts (like ServiceM8), it means end-users can build custom connections between Siri and specific actions in an app, and even link several actions across different apps, then ask Siri to make it happen. One of ServiceM8’s suggested shortcuts will check a technician into their next scheduled job for the day, send their client a preset text that they’re on the way, then open Apple Maps for navigation assistance to site.

Mr Ford believes field service industries are a natural fit for Siri Shortcuts: “Field service business like electricians, plumbers and cleaners do thousands of jobs every year. Across that kind of job volume, if a technology can help them get to the next client faster, make a job easier, or get paid sooner, it’s going to deliver real business benefits.”

*Apple, iPhone, Siri and SiriKit are trademarks of Apple Inc., registered in the U.S. and other countries.*

ServiceM8 is an app for contractors & home services like electricians, plumbers, locksmiths & cleaners. With powerful scheduling, communication, job notes & photos, invoicing & on-site payments, ServiceM8 frees field service businesses from paperwork to run a more productive, professional operation, and enjoy a better lifestyle.

Field staff use the software via a native app for iPhone, iPad and Apple Watch. The ServiceM8 app is exclusive to Apple mobile devices.


View original release here: