Infographic | August 12, 2019

Service Workforce Management: Empowering Technicians To Satisfy Customers

Source: Astea International
Service Workforce Management

Effective Workforce Management (WFM) in field service has challenges, opportunities and best practices.

Successful WFM highlights customer-centricity, technician productivity and financial results.

Best-in-Class companies instill a sense of customer-centricity in their workforce. Field technicians are empowered with the tools necessary to understand customers, build relationships, and add value.